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Terms & Conditions


The following Terms and Conditions apply to the website and all services provided by Jude Smith, Soul Coach.



Please note, by continuing to browse this site you’re agreeing to comply with the following terms and conditions as outlined below.

Alternatively, if you disagree with any part of the terms and conditions, it’s important you do not use the site.

If you don’t understand, or are unclear on any aspect of the following, please contact us for clarification before continuing.

To aid understanding, the terms “I” or “me” refer to Jude Smith, the owner of the website. “You” refers to the user or viewer of the website.


Information Gathering & Privacy

Please refer to my Privacy Policy.


Change in Pricing

Pricing may change at any time. The pricing on this website is considered the current pricing.


Refunds and Cancellations

These terms and conditions supplement my obligations under the Consumer Guarantees Act 1993.


All sales of readings are considered final and will not be refunded.

Coaching services

Requests for cancellation or postponement of a coaching session must be made at least 24 hours before a scheduled session, or the full session fee must be paid.

Requests for cancellation made more than 24 hours before a scheduled session will be refunded at the rate of the session fee minus an administration fee of NZ$20.

Requests for postponement made more than 24 before a scheduled session will be rescheduled if possible, or refunded at the rate of the session fee minus an administration fee of NZ$20.

Refunds are not offered for completed sessions.

‘Renovate Your Energy’ online course

Enrolments for ‘Renovate Your Energy’ online course are managed through Please refer to the terms of use and privacy policy, and my school terms of use.


Refusal of service

I reserve the right to refuse service to any client. If you have paid for a service, I will provide a refund according to my refund policy (see above).

I do not tolerate intoxication (whether alcohol or drugs), abusive behaviour towards myself, or any other antisocial or threatening behaviour. If necessary, Police assistance will be sought.


Complaint Policy

All complaints are to be registered in writing via email to

The complainant must include:

  • their contact details,
  • the reason for their complaint, and
  • the resolution sought.


Interruption to website

I do not guarantee the continued availability of this website or the continuation of any services provided on it. Access to this website may be interrupted, restricted or delayed from time to time. I do not accept any responsibility or liability in relation to any loss suffered in these circumstances.


Governing Law

The provision of goods and services by Jude Smith, Soul Coach are governed by and to be interpreted in accordance with the laws in force in New Zealand.

In the event of any dispute arising in relation to these terms of use or their subject matter, you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand over such dispute.


Unauthorised use

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


Changes to Terms and Conditions

These terms and conditions may alter at any time. These alterations may include, but are not limited to, additions, deletions or edits.